Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

Request a cancellation within: 0 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Privacy policy

Privacy Policy for illfinity Brand

At illfinity Brand, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of personal information we collect, how it's used, and the steps we take to ensure it's protected.

Information Collection, Use, and Sharing:

Collection: We collect information you provide directly to us through transactions and communications on Etsy. This includes your name, shipping address, email address, and the details of the product that you’re ordering. You may also choose to provide additional personal information for a custom order.
Use: We use your information to fulfill orders, to communicate with you about orders and inquiries, and for legal reasons (like paying taxes).

Sharing: We share your information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use. We may also share your information with service providers to fulfill your order, to settle disputes, or to provide customer support. Information will be shared with these third parties only to the extent necessary to perform these services.

Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights include the right to access and receive a copy of the personal information we hold about you, to rectify any personal information that is inaccurate, and to delete personal information about you under certain circumstances.

Contact Us:
For purposes of EU data protection law, I, Sobin C., am the data controller of your personal information. If you have any questions or concerns, you may contact me at 6149002009.

Legal imprint